Jay Zeng

Lead an ~80-person engineering organization through a management layer across US and Galway sites, rebuilding a large legacy .NET healthcare estate toward cloud-native and AI-native development while the business keeps running.

• Built the leadership bench and reset delivery governance: hired 12 FTEs and executed 30+ contractor transitions away from contractor-dependent delivery, with no interruption to live operations.
• Standardized how the org ships — migrated 91 of 91 in-scope repositories off Jenkins, Octopus, and TeamCity onto a single GitHub Actions deploy hub; shipped/merged work grew ~3× quarter-over-quarter while code authored rose only ~1.3×.
• Moved the estate onto a cloud platform (CAP): ~16 cloud-native services in production, legacy repository count cut 86 → 57, ~3.6 TB storage recovered, and 91% of legacy cache traffic re-platformed.
• Put AI on the critical path under human review — 11 internal AI tooling capabilities, build times cut from ~25 min to ~3, and a hybrid-search knowledge base over ~1,900 internal documents.
• Shipped patient-facing outcomes on the new platform: virtual care live in 23 states, a scheduling-modernization program, and an engineering-led rewrite of two of the estate's oldest back-office apps (341 endpoints, feature-parity, zero breaking changes); turned a live incident into durable self-serve observability.

Led applied-AI, platform, and supply-chain organizations from prototype to production — pairing hands-on building with organizational change.

• Supply Chain: inherited a struggling, decade-old distribution-center backbone on monthly releases; earned trust, then expanded the work into a 50-engineer charter shipping every two days on SQLite/Kafka at the edge with Kubernetes and ArgoCD.
• Innovation Labs — Applied AI: designed and built Lowe’s Product Expert over a weekend and drove it through brand, legal, and the OpenAI partnership to become the first custom GPT for home-improvement retail, helping lead to a Core AI mandate.
• Innovation Labs — Platform: led the 3D commerce foundation (asset pipeline, delivery, embeddable viewer) live on 5,500+ product pages; named co-inventor on two granted U.S. patents (US 12,189,915; US 12,211,161).
• Innovation Labs — Data: owned a $10M+ Home Data platform spanning 140M+ U.S. homes, which launched as the Lowe’s Digital Home Platform and was showcased at CES 2025.

Co-founded a multifamily leasing platform and led product and engineering from zero — product design, application, data and cloud foundation, hiring, onboarding, and support.

• Built the unified leasing front office (prospect communication, tour scheduling, workflow automation, integrations, analytics) and found product-market fit through a pivot.
• Later company outcome: 2M+ apartment units, 182 employees, and $47M raised by the 2022 RealPage acquisition (terms not disclosed).

Hands-on engineering across consumer and commerce products before founding Knock.